Privacy Policy

1. Introduction

Zenios ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Zenios is a hospitality technology platform that helps property owners and managers provide spoken guest information via smart devices such as Amazon Alexa.

2. Who We Are

Zenios is operated from the United Kingdom by Zenios Solutions Ltd.

If you have any questions about this policy or how we handle your data, please contact:
Email: [email protected]

3. Information We Collect

a) Information you provide directly

We may collect:

• Name
• Email address
• Account login details
• Property and device configuration information
• Support enquiries and communications

b) Information collected automatically

When you visit the Zenios website, we may collect:

• IP address
• Browser and device type
• Operating system
• Pages visited and actions taken
• Referring URLs
• Approximate geographic location (country or region)

This data is collected using cookies and similar technologies.

c) Alexa and smart device interactions

When Zenios is used via an Alexa skill:

• We may receive anonymised device identifiers
• Interaction timestamps
• Skill intent requests (e.g. requesting a welcome message)

Zenios does not receive, store, or process raw voice recordings. Voice recordings are handled entirely by Amazon under their own privacy policies.

4. How We Use Your Information

We use your information to:

• Provide and operate the Zenios service
• Manage user accounts, properties, and devices
• Deliver spoken guest messages and instructions
• Respond to customer support requests
• Monitor service usage and performance
• Improve our website and services
• Detect and prevent misuse or abuse
• Meet legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR and EU GDPR, we process personal data on the following bases:

• Contractual necessity � to provide the Zenios service
• Legitimate interests � improving, securing, and operating our platform
• Consent � where required (e.g. analytics cookies or marketing communications)
• Legal obligation � compliance with applicable laws

6. Analytics and Tracking

Zenios uses Google Analytics to understand how visitors use our website.

Google Analytics may collect:

• Usage data (pages viewed, time on site)
• Anonymised IP information
• Device and browser information

This information helps us improve site performance and user experience. You can opt out of Google Analytics via browser settings or appropriate browser extensions.

7. Data Sharing and Third Parties

We do not sell personal data.

We share data only with trusted service providers who help us operate Zenios, including:

All third parties are contractually required to handle data securely and in compliance with data protection laws.

8. Data Storage and Security

Zenios uses industry-standard security measures to protect personal data, including:

• Encrypted data storage
• Secure network access controls
• Limited access to authorised personnel only

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements

You may request deletion of your personal data at any time, subject to legal obligations.

10. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, contact [email protected].